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Channel: The Social Customer Manifesto » uncategorized trends
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Knowledgeswarming

So, the whole “bloggers vs. journalists” debate was getting a little tired from my point of view, and I just figured out why. It was getting tired because that debate doesn’t matter. It is trivial in...

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The Radical Insidiousness Of Desktop Search

This week’s desktop search frenzy is much bigger than the desktop. It actually signals the beginning of a fundamental shift in the way we will interact with information. The Legacy Of…The Folder Many...

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The Psychology Of Scarcity

“When people are told they can’t have something they want it all the more. As a result incredibly powerful emotions are released which go on to drive actions often deemed irrational under normal...

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Two Fascinating Collaborative Environments

Mind…spinning…with…possibilities. Just tripped across two flash-based sites that have sent the idea of “collaboration” off into a new direction. The first is a collaborative scratchpad where multiple...

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Finding The Conversations

Johnnie Moore’s blog rocks, and it’s one of 100+ that I have read through my aggregator in the past. But I rarely read it anymore. Why? Because there’s something better. What’s better than his blog?...

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Jerry’s Brain And The Heresies It Contains

At last night’s Hillside Club “Fireside Meeting,” Jerry Michalski presented his thoughts on the question that’s been nagging at him…what is it that caused some of the great thinkers of the past 300...

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Corporate Blogging, Wikis, RSS All On The Fast Track, Says Gartner

Gartner has published their most recent “Hype Cycle” report, this one covering emerging technologies. The report covers 44 technologies, and prognosticates when they will reach the “plateau of...

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How To Use The New Google Music Search

As widely reported this morning, Google has released a number of new features that enables them to act as the gateway to a great number of music-related resources. Here’s how it seems to work: 1)...

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A Customer Support “Barn Raising”

(Barn raising image: Ian Adams) As mentioned here, I had the opportunity to spend yesterday speaking with the fine folks from the Consortium for Service Innovation about emerging collaborative...

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